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All-you-need Tech Thread

Discussion in 'Tech Support' started by Alex24, Aug 28, 2014.

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  1. Alex24

    Alex24 Moderator
    Staff Member

    Aug 20, 2014
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    All-you-need Tech thread

    What your help thread should contain:
    • Describe the problem as detailled as possible
    • Log, a file that saves all important operations of a session
    How to post a log

    Why should i post a log?

    A log helps users to solve your crash.

    How to open a .log

    With the normal editor.

    Which file should i choose?

    The one after the crash, so the latest one.

    What exactly should i post?

    The last 10 or 20 lines are enough.
    It would be best to upload the log somewhere and post a downloadlink.

    1st step: Making hidden folders and documents visible
    If you have already done that you can skip that step

    open the control panel > folder options
    For a better overview change your display settings to big or small symbols


    Select the 2nd category on the top
    scroll down and make hidden folders and documents visible


    2nd step: Opening the right folder and log
    For most Windows 7 and Vista user the path should be like that
    C:\Users\*YourUsername*\AppData\Local\Focus Home Interactive\Cities XL 2012\log
    Documents and Settings\AppData\local\FocusHomeInteractive\Cities XL 2011\log
    Open the latest .log with editor (important: open the latest file just if you had a crash last time, if you had a regular run it won't be helpfull
    rightclick - open with - editor


    editor not mentioned?
    In open with select the browse button and go to
    and open the notepad.exe


    In the log scroll down to the end, and copy the latest 10 or 20 lines in your post/topic


    How to backup your cities / correctly reinstall cxl after an unsolveable crash
    1st step: Make sure your appdata folder is visable (see 1st step how to post a log)

    2nd step: Backup your files

    Make a copy of your Cities XL 2012/11/09 folder to backup your files
    C:\Users\*Username*\AppData\Local\Focus Home Interactive\Cities XL 2012

    Also if you want to continue some cities you should save all your mods.

    3rd step: Deleting the savegames/appdata folder
    delete this folder:
    C:\Users\*Username*\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline
    (This folder contains all the savegames, settings,...)

    If the log links to a special city (optional step)
    C:\Users\*Username*\AppData\Local\Focus Home Interactive\Cities XL 2012\live\offline\solo\solosaveregion*map**
    in the solo folder you can find several "solosaveregion*map**" folders which contain the city savegames, in every folder there is a file called: city.cxl
    open it with the notepad and search for the line: <itm key = 'CityName' value = '*Cityname*' />
    (theoretically you could cheat with this file)
    that way you can find out which city is in the folder and if your log is linking to a special city, delete the folder (remember, just at a startup crash)

    and of course... reinstall your cxl

    Common Problems

    D3DXcreateEffect Error

    Grey building instead of mod appears

    forzasvw, jim_1618, Ernest007 and 3 others like this.
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