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CXL Platinum [steam] App Crash Problem!

Discussion in 'Tech Support' started by PokerFace, Oct 16, 2014.

  1. PokerFace

    PokerFace Vagabond

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    Hello:
    I bought Cities XL Platinum last week in Steam; and it worked perfectly for a couple of days. However, whenever I try to play the game now, it crashes as soon as I clic "Play" in the Main Menu. I have already installed the "protection patch for Cities XL Platinum", checked the game cache, deleted the cities xl file in appdata; I'm positively sure I'm using my NVIDIA Video Card and I've restarted my PC and reinstalled the game but it doesn't seem to solve the matter. What can I do?
    Thank you for your help from now on. :)
     
  2. Alex24

    Alex24 Moderator
    Staff Member

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    #log?
     
  3. PokerFace

    PokerFace Vagabond

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    Right... silly me. There it goes:

    [00:18:20] CORE mcStreamBin.cpp ( 282) Assert This shouldn't happen in release...
    [00:18:22] CORE mcFile.cpp ( 198) Error can't open file data\config\gembeachscenarii.cfg
    [00:18:22] SIMTOURIST pesTourismParams.cpp ( 179) Error pesTourismParams::LoadScenarii : Can't load <data/config/gembeachscenarii.cfg>
    [00:18:23] LUA csScriptManager.cpp ( 522) Error HighLightMgr compiled
    [00:18:23] LUA csScriptManager.cpp ( 522) Error Compiling Data/Test/MapList.cxl
    [00:18:23] LUA csScriptManager.cpp ( 522) Error Compiling Data/Test/MapList.cxl done
    [00:18:23] LUA csScriptManager.cpp ( 522) Error Compiling Data/Test/SoloTradeMgr.cxl
    [00:18:23] LUA csScriptManager.cpp ( 522) Error Compiling Data/Test/SoloTradeMgr.cxl done
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP4_11
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP4_17
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP5_25c
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 4 bâtiments supplémentaires pour valider l'étape CHAP5_26
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP6_10
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 3 bâtiments supplémentaires pour valider l'étape CHAP6_22
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP7_23
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP7_32
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP9_11
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP9_17
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP10_11
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape CHAP10_17
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape GEMCHAP1_12
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 4 bâtiments supplémentaires pour valider l'étape GEMCHAP1_17
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape GEMCHAP2_18
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape GEMCHAP2_25
    [00:18:23] LUA csScriptManager.cpp ( 522) Error vous devrez ajouter 1 bâtiments supplémentaires pour valider l'étape GEMCHAP2_29
    [00:18:29] LUA csScriptManager.cpp ( 522) Error validations fileacc_id.dat does not exist
    [00:18:29] LUA csScriptManager.cpp ( 522) Error validations file
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Loading live/Offline/ppath.cxl
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Loading live/Offline/player1.cxl
    [00:18:29] LUA csScriptManager.cpp ( 522) Error BatchData is nil !
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Default GFX values detected correctly, setting gfx quality to Custom
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Set Quality : Custom _bDisplayMsgBox = false
    [00:18:29] LUA csScriptManager.cpp ( 522) Error resolution set
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Changing scale
    [00:18:29] LUA csScriptManager.cpp ( 522) Error InterfaceMgr:ChangeScale 70
    [00:18:29] LUA csScriptManager.cpp ( 522) Error Apply options done
    [00:18:32] LUA csScriptManager.cpp ( 522) Error validations fileacc_id.dat does not exist
    [00:18:32] LUA csScriptManager.cpp ( 522) Error validations file
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Loading live/offline/ppath.cxl
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Loading live/offline/player1.cxl
    [00:18:32] LUA csScriptManager.cpp ( 522) Error BatchData is nil !
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Default GFX values detected correctly, setting gfx quality to Custom
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Set Quality : Custom _bDisplayMsgBox = false
    [00:18:32] LUA csScriptManager.cpp ( 522) Error resolution set
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Changing scale
    [00:18:32] LUA csScriptManager.cpp ( 522) Error InterfaceMgr:ChangeScale 70
    [00:18:32] LUA csScriptManager.cpp ( 522) Error Apply options done
    [00:18:32] CORE mcFile.cpp ( 198) Error can't open file download/data/design/actor/avatar/default.actor
    [00:18:32] LIVE lavAvatarManager.cpp ( 591) Error [lavAvatarManager] AvatarSetDescription : unknown avatar "offline"
    [00:18:34] LUA csScriptManager.cpp ( 522) Error Loading data/test/FakeRights.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Doing new init slots
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading data/test/SlotMap.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error nb of maps = 62 max nb = 70
    [00:18:37] LUA csScriptManager.cpp ( 522) Error nb of maps = 62 max nb = 70
    [00:18:37] LUA csScriptManager.cpp ( 522) Error nb of maps = 62 max nb = 70
    [00:18:37] LUA csScriptManager.cpp ( 522) Error nb of maps = 62 max nb = 70
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading live/offline/solo/SoloCfg.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading data/test/SoloMapDesc.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading live/offline/solo/TradeMatrix.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading live/offline/solo/SoloSaveRegion7Map26/AUTO/Checkpoint.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading live/offline/solo/SoloSaveRegion7Map26/Checkpoints.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Loading live/offline/solo/SoloSaveRegion7Map26/AUTO/BP.cxl
    [00:18:37] LUA csScriptManager.cpp ( 522) Error Unable to get name of the city whose id is SoloSaveRegion0Map0 due to nil arrays !
    [00:18:37] LUA csScriptManager.cpp ( 522) Error FirstCity = nil
    [00:18:37] SCRIPT csLuaState.cpp ( 291) ErrorBuild LUA_ERRRUN : runtime error ([string "data\design\unprotectedscript\mapsavemgr.lu..."]:3148: attempt to compare number with nil stack traceback: [string "data\design\unprotectedscript\mapsavemgr.lu..."]:3148: in function 'ConvertToNewID' [string "data\interface\panels\planet\planet.lua"]:739: in function 'RemoveBrokenCities' [string "data\interface\panels\regionselect\regionse..."]:83: in function 'Init' [string "data\interface\panels\planet\planet.lua"]:795: in function 'OnPanelOpen' [string "DATA\INTERFACE\SCREENS\S_PLANET.LUA"]:18: in function 'OnOpen' [string "S_PLANET:OnOpen()"]:1: in main chunk)
     
  4. PokerFace

    PokerFace Vagabond

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    Hello? Anybody?
     
  5. skullz613

    skullz613 Administrator
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    As it's a steam version it will be a pain to do but have you tried reinstalling?
     
  6. PokerFace

    PokerFace Vagabond

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    Yes, I have.
     
  7. Skater27

    Skater27 Executive

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    Did you removed all of CitiesXL under Steam/steamapps/common before reinstalling?
    Otherwise steam assumes most of AppData/.../CitiesXL is intact.
    The shadercache is the only part that ever needs clearing.
    The rest is your configuration.
     
  8. PokerFace

    PokerFace Vagabond

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    What configuration? I've already followed tech support's instructions to configure NVIDIA card, yet they've left me hanging. Anybody please help?
     
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