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CXL Platinum City No Longer Loads

Discussion in 'Tech Support' started by Abandon Ship, Jun 28, 2016.

  1. Abandon Ship

    Abandon Ship Skilled Worker

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    Hello, XLN. Nice weather, huh? Anyway, one of my two cities no longer loads. The save and autosave are at the same point, and I checked appdata/focushomeinteractive/whatever, and was not able to even find that city. Has anyone else had this problem? Is there any way to back up my city?
     
  2. Abandon Ship

    Abandon Ship Skilled Worker

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    I just searched for it via the in-game "city finder," and it said "Central County (offline)." What does that mean? Is that the cause of all of this? How do I get it back online? Any help will be greatly appreciated!

    EDIT: I am using Steam, and I have not subscribed to any mods via Steam.
     
  3. kipate

    kipate Governor

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  4. Abandon Ship

    Abandon Ship Skilled Worker

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    I don't have a log file. When crashing, it always says something like "Windows will notify you when it finds the reason for the crash." I have never been notified. :unsure: Thanks, though.
     
  5. kipate

    kipate Governor

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    That is not true, there will always be a log file.
     
  6. Abandon Ship

    Abandon Ship Skilled Worker

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    I deep searched my whole computer. Nothing for Cities XL 2012 came up on the screen.
     
  7. ronrn

    ronrn Governor

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    try looking here:
    C:\Users\username\AppData\Local\Focus Home Interactive\CitiesXL\log
    it should be the .log file with the latest date/time stamp
     
    Abandon Ship likes this.
  8. Abandon Ship

    Abandon Ship Skilled Worker

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    Finally! Thank you. Now, to follow the tutorial!
     

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