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Cities XXL [SOLVED] Help me! Cities XXL crash

Discussion in 'Tech Support' started by sweden8398, Aug 20, 2017.

  1. sweden8398

    sweden8398 Executive

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    Help me: Cities XXL crash!!!! :( The game starts, after loading the city, the game crash after a few minutes. This for any saved city. So it's not a problem for a single city but for the whole game.

    I've been working in my beautiful city for almost 1 year :( :(

    This is the details of problems (Translated with google translator):

    Problem Signing:
    Problem event name: APPCRASH
    Application Name: CitiesXXL.exe
    Application version: 2.0.1.5
    Application Timestamp: 00000000
    Form Name with Errors: ntdll.dll
    Form version with errors: 6.3.9600.16408
    Timestamp module with errors: 523d45fa
    Exception Code: c0000005
    Offset exception: 0003ea02
    SO Version: 6.3.9600.2.0.0.256.48
    Local Settings ID: 1040
    Additional Information 1: 5643
    More Info 2: 5643164e9dc88aed0c047a9d63e15d2f
    More information 3: 5a90
    More Info 4: 5a90385e5acc4619bf5d1573209828fb

    HELP ME THANKS!!!!!
     
  2. skullz613

    skullz613 Administrator
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  3. sweden8398

    sweden8398 Executive

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    this is the latest 20 lines of my log. I hope that's right

    [11:39:21] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_table01.sgbin> and no placeholder found !
    [11:39:21] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_couch02.sgbin> and no placeholder found !
    [11:39:21] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_cafetables.sgbin> and no placeholder found !
    [11:39:21] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_table01.sgbin> and no placeholder found !
    [11:39:21] GAMEGRAPHICS ggLodDynamic.cpp ( 353) Assert ggLodMesh::OnLodLoaded : invalid LOD name f_nicko_canechair01.
    [11:39:49] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_couch02.sgbin> and no placeholder found !
    [11:39:49] DISPLAYSCENE dsSceneUtils.cpp ( 100) Error dsSceneUtils::s_LoadGraphicObject: missing file <Data/Gfx/Furnitures/f_cafetables.sgbin> and no placeholder found !
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:39:50] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:40:03] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:40:03] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:40:03] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:40:03] CORE mcFile.cpp ( 198) Error can't open file data/gfx/trees/forest/t_koreanstewartia/koreanstewartia.spt
    [11:40:17] SCRIPT csLuaState.cpp ( 291) ErrorBuild LUA_ERRRUN : runtime error ([string "data\design\script\tutorial\achievement.lua"]:260: bad argument #2 to 'max' (number expected, got string) stack traceback: [C]: in function 'max' [string "data\design\script\tutorial\achievement.lua"]:260: in function 'Update' [string "data\design\script\tutorial\achievementsmgr..."]:189: in function 'UpdateAchievements' [string "AchievementsMgr:UpdateAchievements()"]:1: in main chunk)
    [11:40:17] SCRIPT csScriptFunction.cpp ( 164) ErrorBuild csScriptFunction::Call Lua exception in : AchievementsMgr:UpdateAchievements()
     
  4. skullz613

    skullz613 Administrator
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    Yeah that's it.
    Not 100% sure why suddenly it can't find stuff. Have you added anything recently the the mods folder?
     
  5. sweden8398

    sweden8398 Executive

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    No recently I did not add any files in the mods folder
     
  6. Project_Oz

    Project_Oz Elite

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    Take care I'm not sure of the answer.

    When the game crash, it's stops as if trying to autosave?
    I'm not sure, but the tutorial error, in CXL platinum, I was getting when the game was trying to make autosave. I solved it by copying a mod that lets you change the time when the game is making autosave.(I changed to 1h)
     
  7. sweden8398

    sweden8398 Executive

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  8. Project_Oz

    Project_Oz Elite

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    yes, but don't know if it works for xxl
     
  9. skullz613

    skullz613 Administrator
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    the missing file koreanstewartia.spt does not exist in the default XXL files so wonder if it's ether a mistake or a modified version that is suppose to be in a mod. Doubt that alone is your biggest issue.
    I'd check the files using the steam option to just make sure nothing has got corrupt.
    check files.PNG

    Are you using mods from steam or only from XLN?
     
  10. sweden8398

    sweden8398 Executive

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    Only from XLN.. But recently I did not add any mod. The crash suddenly appeared...Even if I try to start a new city..
     
  11. sweden8398

    sweden8398 Executive

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    It seems, maybe, I probably have solved the problem by following the tutorial posted by Skullz613 doing the offline "beckup" folder by erasing everything and restoring everything. For now it seems to work. After 1 hour session I saved and everything went well ...

    Good luck to me, and thanks for the help to you :)
     
    Project_Oz, skullz613 and ronrn like this.
  12. ryankoo

    ryankoo Executive

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    Well, some days ago my game started to crash, sometimes it crashes when loading the game, sometimes when loading the map, and some time when i have played a couple of minutes.
    I've tried to clear all the window cache, then re-install the game on the drive C (it's the SSD drive). But the issues still happen. I also found that all the saved games still there (but i uninstalled the game and reinstall it @@).
    I did not add any mod since months ago. My version is XXL. Do you guy have any idea? Do you think it relates to hardware problem? Actually I only play cities XXL and some minigame (PopCap) so I don't know if there is any prolem if the game is too heavy to load.
    My computer is core i5, with SSD and HDD, NVIDIA GeForce GT 630M and I think it is enough to play the game.
     
  13. skullz613

    skullz613 Administrator
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    I was running XXL on an i5 HP laptop before I upgraded my PC's graphics card and it ran OK.
    In all the time I've run XXL I have never had issues like others have. I've had issues caused by mods but never with the core files of the game.
    What windows are you running?
     
  14. ryankoo

    ryankoo Executive

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    Windows 10 Pro which upgraded from Windows 8 pro using student discount :)
    Device is Vostro 3460, which i replaced the hdd which a ssd and remove the dvd driver.
    I used to play the game smoothly for year until some months ago, it started to crash all the time i play.
     
  15. Skater27

    Skater27 Executive

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    Did you mean you cleared the \live\shadercache?
     
  16. skullz613

    skullz613 Administrator
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    If it was OK before and you made no changes to XXL then try updating you graphics drivers. Windows could be the issue if an update changed something.
    I had a weird issue with XXL last year where the camera would auto pan by itself when I loaded a game. It took a re installation of Win10 to stop the issue. Still don't know what caused it. It was not XXL so had to of been a change in Win10 somewhere.
     
  17. ronrn

    ronrn Governor

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    When doing a full game reinstall, back up your cities and completely remove the C:\Users\urname\AppData\Local\Focus Home Interactive\CitiesXXL folder.
     

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