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CXL Platinum Steam - Startup

Discussion in 'Tech Support' started by ElitezXLNation, Sep 4, 2014.

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  1. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Most of that stuff I've already done, such as updating my graphics card. I tried the 3GB switch, still nothing. Disabling my antivirus, changing screen resolution, nothing. Thanks for your help, and I'd love to be able to play this game again.
     
  2. KevinTheCynic

    KevinTheCynic Executive

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    This page has a number of replies to various issues for crashed games. I've used some already and found that they do work so give it a read, particularly the sections titled: -
    AutoSave corruption
    User file corruption
    :)

    http://forum.citiesxl.com/viewtopic.php?f=68&t=2195
    P.S. I meant to say also that although the page talks about CXL 2011, it works for others as well, I'm running CXL Platinum and it worked as advertised.
     
  3. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    First off, thanks for replying.

    However, still nothing. I've done all this stuff before. Deleting the focus home interactive, files inside it, same thing. I tried the new methods, but still came up empty.
     
  4. KevinTheCynic

    KevinTheCynic Executive

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    Damn! Sorry that wasn't any help and unfortunately that's about as technical as I'm capable of :(
     
  5. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    It's alright. I'm sure a genius will eventually come around and make me feel stupid.
     
  6. KevinTheCynic

    KevinTheCynic Executive

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    Make BOTH of us feel stupid haha.
    Out of curousity, did you submit a tech error to Steam at all? I'd be interested to see what they have to say.
     
  7. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    I posted something on the forums for Cities XL, but nothing to Steam directly. I don't feel like dealing with their support.
     
  8. KevinTheCynic

    KevinTheCynic Executive

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    I can very much understand your viewpoint, I have found their tech support, shall we say... less than "supportive", a few times
     
  9. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Agreed. I always turn to the community first when dealing with problems.
     
  10. skullz613

    skullz613 Administrator
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    Its probably worth still contacting the steam support. You might get someone helpful.
     
  11. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Alright, I'll try. Just got to hope, I guess.
     
  12. QuantumQQ

    QuantumQQ Vagabond

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    You know.. just about as soon as I gave up, I did something and the game started working..
    I use an overlay called Overwolf.
    I closed it and the game started working, like no problem.. no crashes at all.

    There's a chance that anything that overlays with it, like a steam's game integration might be causing the crashing. So try disabling the the steam overlaying.
     
  13. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Well your post definitely got my hopes up, I tried it, restarted Steam and ran the game. Crashed on launcher as usual.

    Thanks for replying.
     
  14. Skater27

    Skater27 Executive

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    Apparently several other games from steam have had the same problem.
    Try reinstalling steam.
    Also try offline mode.
     
  15. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Same result as always. I don't get any more logs in my Focus Home Interactive folder, does that mean its the same error?
    Thanks for replying.
     
  16. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    I just looked in log file and noticed I'm not getting any error reports. I deleted my log folder and launched the game so it might give me an error report, but nope. Does anyone know what this means?
     
  17. Skater27

    Skater27 Executive

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    It means you already have steam running in an abnormal state.
    Either kill it in the process manager or reboot.
    If you click the X on the online offline dialog that is what happens.

    If you want to start from scratch.
    Kill steam or reboot.
    Uninstall CitiesXL and steam.
    Move any mods to another directory
    Delete the AppData and steam directories.
    Use a registry cleaner to remove residual traces.
    Re-download CitiesXL from steam and install.
     
  18. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Alright, I'll re-download CitiesXL tonight. Will get back to you on the news in the Pacific Time morning.
     
  19. ElitezXLNation

    ElitezXLNation Unskilled Worker

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    Sorry for the late reply, but it didn't work. I get an error log, but it's the same exact thing I had before. Anyway, thinks for replying.
     
  20. Skater27

    Skater27 Executive

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    You have the disk space?
    You don't have access restrictions on the directories or files?
    Steam and CitiesXL are usable by everyone not just you?
     
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